We're here to help, however you work.
A small, senior team supports every OTHRS member directly. Tell us what you need and we'll route it to the right specialist.
Account support
Sign-in, profile, organisation and verification questions.
Billing support
Invoices, subscription changes, VAT and renewals.
Technical support
Platform issues, bugs, integrations and performance reports.
Enterprise enquiries
Multi-team deployments, bespoke pricing and security reviews.
Tell us what you need
Or email us directly at support@othrs.ai.
Quick answers
How quickly will I hear back?+
Our team responds to most support requests within one UK working day. Enterprise and verification matters can take a little longer depending on the supporting checks involved.
How do I cancel my subscription?+
Go to Account & Plan in your workspace, choose the active plan and select Cancel. Cancellation takes effect at the end of the current billing period and you keep access until that date.
How do I update my billing details or VAT number?+
Open Account & Plan → Billing → Payment methods. From there you can update payment cards, billing address and VAT number, which will appear on the next invoice.
Can I export the data I've added to OTHRS?+
Yes. From Account & Plan → Legal & cookies you can request a copy of your account data. We respond to subject access requests within one calendar month under UK GDPR.
How do I report a security issue?+
Email legal@othrs.ai with the words “security report” in the subject. Do not include sensitive proof in the first email — we will reply with a secure channel.
How is OTHRS data hosted?+
On UK and EU regions of our infrastructure providers. Data is encrypted in transit and at rest. See our Privacy Policy for full processor details.
Looking for legal documents? Visit the legal centre.